The fine print
Return & refund policy
No refunds — replacement only for damaged or incorrect items.
No refunds
We do not offer refunds for change of mind, or for general returns of any kind. Once an order is confirmed and paid, the amount is not returned.
Replacement only
We offer a replacement — never a refund — in exactly two situations: the product reached you damaged, or the wrong item was delivered to you.
Report within 48 hours with proof
You must report the issue within 48 hours of delivery, with clear photo or video proof of the damaged or incorrect item, including the packaging as received. Write to us at support@grown.co.in or message us on WhatsApp.
Verification and free replacement
Once we verify your claim, a replacement is shipped to you at no extra cost. You pay nothing for the return pickup or the re-delivery.
No cash refund in any case
Under no circumstance is a cash refund issued. The only resolution available is a product replacement.